When does my order ship?
All orders placed before 1:00 pm EST ( or 10 am West Coast) will ship the SAME DAY(order volume permitting) when placed Monday thru Friday. (Major Holidays, weekends and promotions not included).
Occasionally we hold orders for security verification, those will not ship the same day. These situations include an IP mismatch or credit card issued from one country but the order is shipping to another. We hold these to stop credit card fraud. If your order is put on hold, we will contact you right away.
Shipping in the US
To get the cost of shipping your order simply start the checkout process. Once your address has been entered into the right places, our system will automatically display which methods are available to you, and their costs of shipping to your location.
United States ship methods are by E-Shipping and USPS.
APO/FPO and PO Box are USPS ONLY.
UPS This service is guaranteed* and is completely trackable. A little more expensive but if you need it FAST this is the method for you. (Business days only, sorry, no Saturday delivery available) Please note... if the shipping address provided does not match the UPS accepted address, your shipment may be subject to a $10 address change fee from UPS.
USPS delivery times vary by location and service method chosen. The best way to view the options available to you is to start the checkout process and enter your address for our cart to pull the available methods that are used by us
*Guarantees do not extend to weather delays, acts of god or natural disasters.
Shipping Methods International
To get the cost of shipping your order, simply start the checkout process. Once your address has been entered into the right places, our system will automatically display which methods are available to you, and their costs of shipping to your location.
You are responsible for all duties and taxes imposed on the package at customs, these charges are controlled by your country, and Ellusionist has no way to mitigate these.
International shipping methods we use include E-Shipping, USPS (when E-Shipping is not available), and UPS. APO/ FPO are USPS (post office) only.
Delivery times for our flat-rate service can be anywhere from 5-20 business days. Delays due to customs and/or the Covid pandemic are beyond our controls.
WE DO NOT ISSUE ANY REFUNDS FOR SHIPPING OR THE COST OF YOUR ORDER SHOULD YOU REFUSE TO PAY ANY DUTIES OR TAXES REQUIRED BY YOUR COUNTRY.
This is guaranteed up until your package reaches customs, after that it is out of our hands and up to your government. Fortunately UPS has a way of pushing these through to you quickly. All duties and taxes must be paid by you. Please note, if the shipping address provided does not match the UPS accepted address, your shipment may be subject to a $12 address change fee from UPS.
2-5 Business Days - Delivery by end of day - UPS Worldwide Expedited