When does my order ship?
All orders placed before 1:00 pm EST ( or 10 am West Coast) will ship the SAME DAY(order volume permitting) when placed Monday thru Friday. (Major Holidays, weekends and promotions not included).
Occasionally we hold orders for security verification, those will not ship the same day. These situations include an IP mismatch or credit card issued from one country but the order is shipping to another. We hold these to stop credit card fraud. If your order is put on hold, we will contact you right away.
Shipping in the US
To get the cost of shipping your order simply start the checkout process. Once your address has been entered into the right places, our system will automatically display which methods are available to you, and their costs of shipping to your location.
APO/FPO and PO Box are USPS ONLY.
Shipping Methods International
To get the cost of shipping your order, simply start the checkout process. Once your address has been entered into the right places, our system will automatically display which methods are available to you, and their costs of shipping to your location.
You are responsible for all duties and taxes imposed on the package at customs, these charges are controlled by your country, and Ellusionist has no way to mitigate these.
If at any time we offer a flat rate shipping option, delivery times can be anywhere from 5-20 business days. Delays due to customs and/or the Covid pandemic are beyond our controls.
WE DO NOT ISSUE ANY REFUNDS FOR SHIPPING OR THE COST OF YOUR ORDER SHOULD YOU REFUSE TO PAY ANY DUTIES OR TAXES REQUIRED BY YOUR COUNTRY.
UPS/Fedex or any other Courier
Shipping times are quicker with these methods, up until your package reaches customs, after that it is out of our hands and up to your government. Fortunately they have a way of pushing these through to you quickly. All duties and taxes must be paid by you. Because these systems use a premium method, please expect to pay additional duties and taxes if you are shipping international. At the time of checkout you only pay the cost for shipping.
Please note, if the shipping address provided does not match the accepted address, your shipment may be subject to a $12 address change fee.